Southeastern Handicapped Services FAQ's
Q: How long has your company been in business?
A: Southeastern Handicapped Services has been in business since 1998 starting with just 2 employees and growing to now over 30 employees.
Q: Is there a phone number to reach Customer Service with questions?
A: Yes, the toll free number is 800-322-7986 between 9:00 am and 7:00 pm (Central Time)
Q: Are you a non-profit business?
A: No, Southeastern Handicapped Services is a for-profit business.
Q: Do you accept donations?
A: No, we are not a charity and therefore do not accept donations. Although there are some customers that donate our products to people/groups in need.
Q: Why do you employee people with disabilities?
A: Southeastern Handicapped Services feels that ALL businesses should strive to employ disabled and disadvantaged workers as they have the right to make a living and feel like a productive part of society and it also gives them a feeling of independence.
Q: Do you really employ the disabled and disadvantaged?
A: Yes, we are an integrated business in that we employ both disabled/disadvantaged as well as those who are not.
Q: How much goes to the handicapped and disadvantaged?
A: All of our employees, whether disabled and/or disadvantaged or not, are paid alike. Wages are based on hours they work and length of employment.
Q: Are all the products you sell made by the handicapped?
A: No, while we would love to be able to do this, there are not enough products to give customers the variety of choices they want, therefore we sell other products as well that can be used in your home.
Q: What types of products do you sell?
A: We sell a variety of products that can be used in your home. To see all products we sell just go to the “PRODUCTS” tab to view them.
Q: Why should I buy these products?
A: By purchasing products from us you are helping people have much needed jobs. The jobs we provide through your purchase allows some employees to be independent and earn their own money which gives them pride in this accomplishment. Our employees are very grateful to people such as yourself for purchasing products in order for them to be able to have pride in knowing that they are earning money through their work.
Q: Do you have a brochure?
A: Yes we do have a brochure that we send out to people who do not have internet access. Otherwise, everything in it is covered on the webpage.
Q: How long after I order will it take to receive it?
A: We ship all orders via United States Postal Service. Your order will ship within 7 days and you should receive it within 2 weeks from order date.
Q: Can I order products online?
A: We prefer that you order products through our trained sales people. By doing this they are making money through your orders. We do allow for you to re-order and/or exchange products through our website or by calling our toll free number.
Q: Can I get a discount if I order a larger quantity?
A: We have special packages on most products that saves you money when you order in quantity. Our sales representatives can explain those to you when they take your order.
Q: How do I pay for my purchase?
A: We ship our products out to you first, with an invoice included in the box. We just ask customers to return their payment within 30 days after order date. (Honor system) That way our customers have an opportunity to use the product before payment.